SHIPPING
Where is Kapena Kai located and operated from?
All orders are dispatched from our Kapena Kai Head Office located in coastal Wilmington North Carolina, United States.
What postal services does Kapena Kai use?
All orders delivering within the United States are sent through USPS and all international orders are shipped with DHL or FedEx Express.
Can I ship to a PO box?
Shipping to a PO Box is possible in the United States Only. Unfortunately we are unable to ship to PO boxes outside of the US.
How much does shipping cost?
Kapena Kai is happy to offer complimentary shipping on all US orders over $75.00 USD, and on EU orders over €200.00. If your order total is under our free shipping threshold, your delivery costs will be calculated at time of checkout.
Do I have to pay customs and import tax?
Kapena Kai is happy to announce that we will now be covering the cost of all VAT charges on orders delivering to the EU and UK. Please be aware of any other fees that your local customs office may charge before placing your order. Delivery of orders outside of the United States may be subject to local import charges. As customs policies vary widely and are controlled by local governments, Kapena Kai cannot be held responsible for any additional charges that apply once an order reaches its destination country.
Before shopping online with Kapena Kai, we ask for you to be aware of any additional importation fees your local customs office may charge before placing your order. We cannot class your international orders as ‘gifts’ to bypass or reduce any custom fees.
If you choose not to pay duties on import and your parcel is returned to us, you will not be issued with a refund for the returned order.
Please contact your local customs or DHL office for more information regarding taxes and duties payable in your region.
How long will it take to receive my order?
All orders are dispatched within 48 hours on business days, excluding only our surfboards. A delivery time of 3-6 business days is expected for US orders, and 5-11 business days for International orders. Surfboards can be shipped to US only and have an expected delivery time of 7-10 business days.
*Please note that during sales or new collection launches there may be a slight delay in processing and shipping out due to a high volume of orders. We appreciate your patience during these times.
How can I track my item?
Once your order has been dispatched from our warehouse you will receive an email including all necessary shipping information that will allow you to track your shipment right up to delivery.
If you have not received this information on your shipping confirmation email, please let us know at [email protected] and we will be happy to help.
My tracking info shows my package was delivered, but I never received it. What do I do?
If your tracking states to be delivered with no physical delivery of the parcel, we kindly ask that you firstly reach out to the courier. If problems persist please send an email to [email protected] and we will do our best to assist where we can.
